Effective Date: 08/16/2025
At Ironquad, also known as Blinds Crafter (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. By using our website https://blindscrafter.com or engaging with our services, you agree to the practices described below.
1. Information We Collect
We collect personal information that you provide directly to us, including:
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Name
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Email address
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Mailing address
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Phone number
We may also automatically collect non-personal information, such as browser type, device type, and pages visited, to help improve our website and services.
2. How We Use Your Information
We use your information solely for purposes related to our business, including:
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Customer Support – Responding to your inquiries, requests, or concerns.
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Marketing & Promotions – Sending you updates, offers, and marketing communications relevant to our products and services.
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Consultation Requests – If you request a consultation, you consent to us contacting you via our toll-free phone number using SMS or MMS to schedule, confirm, and follow up on your consultation. These messages may be sent through Twilio’s messaging services and are strictly for business purposes. Standard messaging rates may apply.
We do not sell your personal information to third parties.
3. SMS Opt-In Policy
By providing your phone number on our website, you automatically opt-in to receive SMS or MMS messages from Ironquad/Blinds Crafter for purposes including, but not limited to:
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Booking and confirming consultations
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Sending estimates and quotes
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Keeping in touch regarding your orders
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Notifying you when your product has shipped or been delivered
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Scheduling or confirming installation appointments
These messages will be sent via our toll-free number using Twilio’s messaging services and are strictly for our business purposes. You can opt out at any time by replying “STOP” to any message you receive from us.
3.1 Verbal Consent Script (Twilio Compliance)
When customers contact us by phone or speak to us in person, we verbally confirm their consent before sending any text messages. We use the following script:
“Do we have your permission to send you text messages about your consultation, appointment confirmations, delivery updates, and installation details at the phone number you’ve provided? Standard message and data rates may apply.”
If the customer agrees, we record their consent in our CRM along with the date and time of consent.
4. Sharing Your Information
We may share your information with:
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Our Third-Party Advertising Agency – They may access your data only to perform marketing activities for Ironquad/Blinds Crafter, in line with this Privacy Policy and their own aligned privacy standards.
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Legal Requirements – If required by law, court order, or government authority, we may disclose your information.
No one outside of our marketing and customer service teams will have access to your personal information.
5. Data Retention
We retain your information until you request that we delete it. Upon request, we will securely remove your personal data from our systems unless retention is required for legal or business purposes.
6. Children’s Privacy
Our website and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children.
7. Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
8. Your Rights
You have the right to:
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Request a copy of the personal information we hold about you.
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Request corrections to your personal information.
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Request that we delete your personal information.
To exercise your rights, please contact us using the details below.
9. Updates to This Policy
We update our Privacy Policy annually or as needed to reflect changes in our business or legal requirements. The latest version will always be available on our website, and we will update the “Effective Date” at the top.
10. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: